Refund policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Nothing on this page limits those rights.

Because we are based in Belgium, EU consumer law also protects your purchase. You have a legal guarantee that the files match their description and work as described; if they don’t, you’re entitled to have the problem fixed, or to a price reduction or a refund. You also have a 14-day right of withdrawal, which ends when your download starts because at checkout you asked for immediate access and acknowledged losing it. If that consent wasn’t collected, you can still withdraw within 14 days for a full refund. For our written services, you can withdraw within 14 days of purchase and pay only for the share of the service already provided; see section 8 of our Terms of sale. Our guarantees below are extra and never replace any of these rights.

On top of all those rights, we offer these guarantees. For the Manual and the Kit there are two conditions only: the 14 days, and the resume you rebuilt.

• The FIFO Entry Manual: work through the Manual. If it didn’t help, email us the resume you rebuilt with its 5-block layout within 14 days of purchase and we refund you in full.
• The FIFO Application Kit: use the Kit to rebuild your resume. If it didn’t help, email us that resume within 14 days of purchase and we refund you in full.
• Done-For-You ATS Resume: if your rebuilt resume isn’t delivered within 5 working days of payment (Mon–Fri, AEST), we refund you in full. One revision round is included.
• FIFO VIP — 30 Days, In Writing: if your diagnostic isn’t delivered within 48 hours of payment, we refund you in full. And after reading your diagnostic, if VIP isn’t right for you, tell us within 48 hours of receiving it and we refund you in full.
• Bought the Manual and the Kit together? One claim under the Manual’s guarantee refunds the whole order, Kit included.

We don’t judge your resume or ask you to justify yourself: sending it is the condition.

Email support@omnififonetwork.com from the address you used at checkout (for the Manual or the Kit, attach the resume you rebuilt). We refund to your original payment method through Stripe. Your bank usually shows the refund within 5 to 10 business days. We refund the amount you paid in US dollars; your bank converts it at its own rate, so the amount in your currency may differ slightly.

If a download doesn’t work or a file is damaged, email support@omnififonetwork.com and we send a working copy straight away. That never uses up your guarantee.